This is a starter template. Replace the text in [brackets], check it fits your business, and have it reviewed by a lawyer before you rely on it.
Try before you buy
Every product has a live demo and documentation. Please test the demo and check the requirements before you buy.
When we refund
- The product does not work as described and we cannot fix it within [7] days of your ticket.
- You were charged twice for the same order.
- You ask within [7] days of purchase and have not activated the licence.
When we cannot refund
- You changed your mind after activating or downloading the product.
- The problem is caused by your server, other modules or changes to our code.
- Renewals after the renewal date, and custom development work already delivered.
How to ask for a refund
Open a ticket from your client area with your invoice number and the reason. Approved refunds are paid back to the original payment method within [7–10] business days.